Privacy Policy – Flashmart

Effective Date: June 16, 2025

This Privacy Policy explains how Flashmart, operated by Easyswift Services Pvt Ltd, collects, uses, shares, and protects your personal data when you use our mobile app or website to order groceries and daily essentials.

1. Information We Collect

a. Information You Provide:

• Your name, phone number, email address
• Delivery address and location
• Order history, saved preferences
• Payment information (processed via secure gateways)
• Feedback, ratings, customer support queries

b. Automatically Collected Data:

• Device information (model, OS version, unique ID)
• IP address, browser type, usage logs
• Precise location (with your permission)

2. Why We Collect Your Data

• To deliver your grocery orders to your doorstep
• To facilitate secure payments
• To provide personalized offers and shopping experience
• To offer customer support and respond to your queries
• To improve our app and services
• To prevent fraud and ensure compliance with laws

3. Sharing of Information

We do not sell your personal data. We may share your data with:

• Delivery partners (to deliver your orders)
• Payment gateway providers
• Analytics and crash-reporting tools
• Government agencies, if legally required

4. Data Security

Your data is encrypted in transit (HTTPS) and stored securely. We use industry-standard security practices and limit access to authorized personnel only.

5. Data Retention

We retain your data as long as your account is active or as needed for legal purposes. You can request deletion anytime.

6. Your Choices and Rights

• Access or update your personal details
• Request deletion of your account
• Withdraw app permissions (like location)
• Control push notifications and communication preferences

7. Children’s Privacy

Flashmart is not intended for users under the age of 18. We do not knowingly collect data from minors.

8. Cookies & Tracking Technologies

We use cookies and device identifiers for analytics and performance improvements. You may manage this through your browser or device settings.

9. Updates to this Policy

We may update this policy from time to time. Changes will be posted here with the updated date.

10. Contact Us

Easyswift Services Pvt Ltd
Email: privacy@flashmartgroceries.com
Phone: +91-9262803060
Address: Gali No 10. Jain Colony Nkj Katni - 483501 (IN)